Help & FAQ

Questions before you start?We've probably heard them before.

Straightforward answers about storefronts, setup, payments, customer access, data and trying StockPortal with your business.

Frequently asked questions

Everything you need to know before getting started.

A few straightforward answers about setup, access, payments, security and scaling.

Yes. You can customise your storefront name, colours, content and presentation through Store Studio so the customer experience reflects your business.

Yes. StockPortal supports public, permanent, temporary and restricted customer access, allowing you to control who can enter the store and what they can view.

Yes. StockPortal supports bank transfer, Stripe, PayPal, cash, crypto and custom payment methods, so you can keep the payment processes that already work for your business.

Yes. Products can be imported from spreadsheet files, making it easier to move from an existing catalogue or inventory process.

Yes. Additional administrative access can be configured for team members, with permissions tailored to the responsibilities they need.

We prepare a StockPortal demo around your business so you can explore the platform, configure your storefront and see how your products and ordering process would work. Demo usage is limited, but no payment details are required and there is no obligation to continue.

Yes. StockPortal is built as a multi-tenant platform with tenant-level separation across products, customers, orders, inventory and storefront settings.

Yes. The Starter plan is designed for growing businesses, while tailored pricing is available where catalogue size, customer numbers, order volume or infrastructure needs become more demanding.

Have a more specific question?

We can talk through your current ordering process and requirements.

Contact us

Still have a question?

Tell us how your business currently takes orders and we can talk through whether StockPortal is the right fit.

Contact us